Linking innovation with rapid change by Sim Lim, Managing Director & Country Manager, DBS SingaporeExecutive Columns
In a competitive industry like ours, where many products are commoditised, banks must continually innovate to stay ahead of the pack. Jack Welch, former Chief Executive Officer of General Electric, put it best when he said: “When the rate of...
Harnessing world-class talent by Allen Lo, Country Head & CEO of Wealth Management, UBS Hong KongExecutive Columns
With the rapid growth of the wealth management industry in Asia, there is an increasing demand for well qualified professionals. According to a recent BCG Global Wealth Report, private wealth in the Asia-Pacific region, excluding Japan, has...
Fostering Deep Customer Engagement, by Anil Wadhwani, Chief Executive Officer, Citibank SingaporeExecutive Columns
The advent of technology in recent years has inexorably altered consumer behaviour and expectations. Speed and convenience have become more than just buzzwords and any good innovation must serve one primary purpose: enabling and empowering the...
Mitigating Global Corporate Risk, by Dr Lutz Fullgraf, Regional Chief Executive Officer, Asia Pacific/MENA Division, Allianz Global Corporate & SpecialtyExecutive Columns
Increasing globalisation and consolidation of industries are fundamentally changing the risk management landscape, and with these changes come new challenges for international risk management.
The Recipe for Successful Innovation, by Suresh Sethi, Group President, Transaction Banking, YES BANKExecutive Columns
Co-creation is the perfect recipe for creating innovation. Organisations partnering to bring about change have to put forward their best resources to innovate, leveraging mutual core competencies and their underlying common attributes to create...
Effecting Progressive Change in Asia, by Victor Kuk, Chief Executive Officer, South East Asia & Greater China, AXAExecutive Columns
The Asia-Pacific region is undergoing a momentous shift, with people experiencing change at an unprecedented pace. As old lifestyle and consumption habits die and new ones emerge, the insurance industry, like many others, is faced with the challenge...
The Heartbeat Driving Business Forward, by David Liddy, Managing Director, Bank of QueenslandExecutive Columns
Famous management theorist Peter F. Drucker once said: “The enterprise that does not innovate inevitably ages and declines. And in a period of rapid change such as the present…the decline will be fast.”
The Next Frontier of Smart Banking, by Roy Gori, Chief Executive Officer, Citibank AustraliaExecutive Columns
Citibank is harnessing technology to serve digitally-savvy consumers in ways they have never seen before. As consumers around the world adopt new and exciting technologies, being at the forefront of innovation is important to remaining relevant,...
Driving Change Through Innovation, by Brad Cooper, Chief Executive, BT Financial GroupExecutive Columns
I’m proud that many of BT Financial Group’s greatest achievements lie in constant innovation. Whether we’re redefining great experiences for customers or defining entirely new products, we have a history of defying convention.
A Seismic Shift in Banking Technology, by Paulo Maia, Chief Executive Officer, HSBC Bank AustraliaExecutive Columns
As technology makes the world smaller and faster, companies must manage future challenges to stay competitive within an exciting and innovative technological environment for increasingly demanding e-consumers.
The New Frontier in Payments, by Chris Clark, General Manager, Australia, New Zealand & South Pacific, VISA InternationalExecutive Columns
The electronic payments industry forms a critical part of the global economy.New technologies and product advancements are being introduced at an increasing pace – secure chip technology, mobile payments, contactless payments, prepaid cards...
The Challenges & Rewards of Managing an Online Bank, Don Koch, Chief Executive Officer, ING DIRECTExecutive Columns
When I was approached about the opportunity to become the Chief Executive Officer (CEO) of ING DIRECT in Australia, I was over the moon. I would be the first Australian in the role and was honoured to run such an innovative organisation in my first...
24 x 7 Customer Engagement in Action, by Jacki Johnson, Chief Executive Officer, The Buzz (IAG)Executive Columns
We started with a blank sheet of paper and the challenge was to determine, through the eyes of consumers, what real value looked like. Social media was a critical tool in the early beginnings of our business – to engage their thoughts and...
The Future of Funds Management, by John Brogden, Chief Executive Officer, Investment & Financial Services Association (IFSA)Executive Columns
The funds management industry is one of the great successes of the Australian economy. Since compulsory superannuation was introduced in 1992, funds under management have grown from $250 billion to over $1.4 trillion – greater than the size of...
Building Australia as a Financial Services Hub, by The Hon. Chris Bowen, Federal Minister for Financial ServicesExecutive Columns
The Rudd Government has worked hard to build Australia’s reputation as a financial services hub by implementing policies and regulatory reform to make our financial markets more innovative and efficient. In September 2008, we established the...